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Sohum 'S Business Process Outsourcing (BPO)

Business Process Outsourcing (BPO) When your business is running twenty-four seven to come up with innovative means to maximize its potential, outsourcing isn't just an option, it is a necessity. Today, efficient business process outsourcing has become the lever to unload your organization of resource-consuming procedures and controllable costs. All working towards allowing your organization a stronger focus on core business areas.

The BPO arm of Sohum 's came about as a pro-active endeavor to channelize our experience to enhance client performance above and beyond labour cost arbitrage. Merging IT and BPO gives us the ability to 'leapfrog' the competition to deliver maximum value to our clients. With a vision to be a Top 10 global technology service provider by 2010, BPO is a central pillar for realizing this goal.

Our pioneering vision in BPO can be seen from the fact that we were offering automated processing services to one of our first clients as early as the mid-2000. We seeded our proficiency even before the industry realized the potential. This strong footing, combined with a stream of strategic investments (Airline Financial Services, Phoenix Global Solutions, WTI & Comicrom) and organic growth, has been fortified to include specialized services for industry verticals and service horizontals. NorCalIT currently offers BPO services to number of strategic clients spread over US, Europe and Asia Pacific from delivery centers spread across the world.

Sohum BPO Offerings

Adding Value, Across Width and Length

Based on a simple principle - 'treat each client's needs as unique' and using our Value ExtractionTM approach, we provide you both voice and non-voice offerings across verticals and horizontals.

Some of our offerings across Industry Verticals include:

Banking and Financial Services:

  • Payment Processing
  • Loan/Mortgage Processing
  • Credit Card Operations
  • Securities Back-Office Processing

Telecom:

  • Revenue Assurance
  • Order Provisioning

Healthcare:

  • Clinical Data Management
  • Statistical Analysis

Travel and Hospitality:

  • Revenue Accounting
  • Loyalty Program Administration
  • Fare Filing

Insurance:

  • Policy Servicing
  • Claims Administration
  • Third Party Administration

Retail:

  • Customer Analytics
  • Merchandising

Legal:

  • Legal Document Management
  • Patent Management
  • Legal Research
  • Paralegal Support (Claims Management)

Some of our Horizontal Service offerings (these cut across all verticals) include:

Finance and Accounting:

  • Accounts Payable
  • Accounts Receivable
  • Cash Management
  • Fixed Asset Accounting
  • General Ledger Reconciliation

Customer Care:

  • Inbound/Outbound Call Center
  • Web-Based/Email-Based Customer Support
  • Technical Help Desk Services

Human Resources:

  • Payroll Processing
  • Benefits Administration

Supply Chain:

  • Procure To Pay Outsourcing
  • Vendor Management
  • Spend Data Management
  • Purchase Analytics

  • For details on the offerings please contact us at:careers@sohumtechnologies.com